Cancellation and Return Policy –

At Dotkartplus (https://dotkartplus.in/), we understand that sometimes you may need to cancel your order or return a product. This policy outlines our procedures for cancellations and returns to ensure a smooth process for our customers.

1. Cancellation Policy

1.1 Order Cancellation

You can cancel your order within 24 hours of placing it. To cancel your order, please contact us at contact@dotkartplus.com with your order number and cancellation request.

1.2 Cancellation After Dispatch

If your order has already been dispatched, we are unable to cancel it. However, you can return the item as per our return policy outlined below.

1.3 Refund on Cancellation

If you successfully cancel your order within the stipulated time, a full refund will be processed to the original payment method within 5-7 business days.

2. Return Policy

2.1 Eligibility for Returns

We accept returns on most products within 7 days of delivery, provided the item is:

  • Unused and in its original packaging
  • In the same condition as received
  • Accompanied by a copy of the receipt or proof of purchase

2.2 Non-Returnable Items

Certain items are not eligible for returns, including:

  • Personalized or custom-made jewelry
  • Items marked as non-returnable during the purchase

2.3 Return Process

To initiate a return, please follow these steps:

  1. Contact us at contact@dotkartplus.com with your order number and details of the product you wish to return.
  2. Wait for confirmation and further instructions on how to return the item.
  3. Package the item securely and send it back to the address provided.

2.4 Return Shipping Costs

Customers are responsible for the return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service for returns.

3. Refund Process

3.1 Refund Approval

Once we receive your returned item, we will inspect it to confirm its eligibility. If approved, your refund will be processed to the original payment method within 5-7 business days.

3.2 Late or Missing Refunds

If you haven’t received your refund within the stated timeframe, please check your bank or credit card company. If the issue persists, contact us for assistance.

4. Contact Us

For any questions regarding our Cancellation and Return Policy, please reach out to:

  • Owner: Kuldeep Thakur
  • Email: contact@dotkartplus.com
  • Phone: +91 7303339023