Delivery and Return Policy – 
At Dotkartplus (https://dotkartplus.in/), we prioritize customer satisfaction and aim to offer a smooth shopping and delivery experience. This policy outlines the delivery process and the steps for returns and refunds.
1. Delivery Policy
1.1 Shipping Locations
We deliver across India and aim to expand internationally in the future. If you have specific delivery location concerns, please contact us at contact@dotkartplus.com
1.2 Processing Time
Orders are typically processed within 1-2 business days after confirmation. Once processed, your order will be dispatched, and you will receive an email confirmation with tracking details.
1.3 Shipping Time
Delivery times depend on your location and the shipping method selected. Estimated delivery times are:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
Please note that these delivery times are estimates and may vary due to factors beyond our control (e.g., postal delays, public holidays, weather conditions).
1.4 Shipping Charges
Shipping fees are calculated based on your location and the weight of your order. You will be informed of any applicable charges before completing your purchase.
2. Return Policy
2.1 Eligibility for Returns
We offer returns or exchanges on most products within 7 days of delivery, provided the item is unused, in its original packaging, and in the same condition as when you received it. Certain items, such as custom or personalized jewelry, are non-returnable unless they arrive damaged or defective.
2.2 Return Process
To initiate a return, please contact us at contact@dotkartplus.com with your order number, details of the product, and the reason for return. Once your return request is approved, we will provide instructions on how to send the item back.
2.3 Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service for returns to ensure the item reaches us safely.
3. Refund Policy
3.1 Refund Approval
Once we receive your returned item, we will inspect it to confirm eligibility. If the return is approved, we will process the refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
3.2 Non-Refundable Items
The following items are not eligible for refunds:
- Personalized or custom-made jewelry
- Discounted or sale items
- Items without original packaging or missing accessories
3.3 Late or Missing Refunds
If you haven’t received a refund within the stipulated time, please check with your bank or payment provider. If you still haven’t received your refund, contact us at contact@dotkartplus.com, and we will assist you.
4. Contact Us
If you have any questions regarding our Delivery or Return Policy, please reach out to:
- Owner: Kuldeep Thakur
- Email: contact@dotkartplus.com
- Phone: +91 7303339023
